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Terms & Conditions

Prices and Specifications
Every effort is made to maintain published prices/specifications, however, Star Editions (SE) reserves the right to alter these without prior notice.
"Standard" prices are for low volume orders, with the stated pack size being the minimum order quantity per item.
"Discount" prices relate to the specified quantities for individual products and not mixed quantities of assorted "like" products.All items ordered at below the "Discount" quantity will be charged at the standard price.

Bespoke orders

Before we print any job we first need it to be approved or “proofed” by the customer. Please ensure that you take the time to carefully check the proof, and any samples, that we send you. 

Key things to check include - spelling and grammar, details such as contact information or opening times, size and are the images sharp enough. Very often a designer will retype information supplied when creating a proof, for this reason please check all spelling.

Our design team will work with you to ensure you are happy with your design but it is your responsibility to carefully check and sign off the proof. When you are happy with the proof please email your account handler to confirm you approve the proof. Only at this point will we go to print. 

Star Editions will print as per the latest agreed electronic/sampled proof and shall not be liable for any costs or inconvenience if future amends are required.

Orders
Orders must be signed by the customer which confirms acceptance of these Terms & Conditions.

Carriage
UK (including Northern Ireland)
Standard Delivery (48hr service)
Orders over £250.00 net– Free of charge
Under £250.00 net – £9.95
Goods on back order (from a previously unfulfilled order) are delivered free and we will endeavour to call prior to despatch to check your requirements.

Channel Islands
Euro Delivery (48hr service)
All orders – £40.00

Delivery
SE will endeavour to meet agreed delivery dates/times and will make best efforts to notify customers in good time if these cannot be met.
Any damaged, faulty or missing goods at the time of delivery must be reported in writing by email to [email protected] or fax to 01473 598020 within 5 days of receipt, otherwise no liability will be accepted.

Every effort will be made by SE to deliver complete orders, however, when this is not possible part deliveries will be made unless instructed otherwise.

Returns and Cancelled Orders
Goods must not be returned unless prior authorisation is obtained from the SE returns dept.
In the event that goods are returned to our warehouse without quoting a valid Authorised Return Number they willbe rejected. SE does not accept any liability towards shipping costs under these circumstances.

Risk and Title
Risk in the goods shall pass to the customer upon receipt.
SE retains title in the goods until such time as all monies owed in relation to the goods are paid in full.

Payment
Standard terms applicable to credit accounts (unless otherwise agreed in writing) are 30 days net.

SE subscribes to the Credit Protection Association and reserves the right to pass information to them concerning overdue accounts.

Our payment terms are strictly 30 days from date of invoice for credit accounts. All unpaid invoices over 30 days will be subject to a 3% interest charge, calculated on a daily basis until cleared payment is received. SE reserves the option of exercising their statutory right to claim interest and compensation for debt recovery costs under The Late Payment of Commercial Debts Regulations 2002 if not paid within agreed credit terms.