Prices and Specifications

Every effort is made to maintain published prices/specifications, however, Star Editions (SE) reserves the right to alter these without prior notice.

"Standard" prices are for low volume orders, with the stated pack size being the minimum order quantity per item.

"Discount" prices relate to the specified quantities for individual products and not mixed quantities of assorted "like" products. All items ordered at below the "Discount" quantity will be charged at the standard price.

Bespoke orders

Before we print any job, we first need it to be “proofed” and approved by the customer. Please ensure that you take the time to carefully check the proof, and any samples, that we send you.

Key things to check include - spelling and grammar, details such as contact information or opening times, size and are the images sharp enough. Very often a designer will retype information supplied when creating a proof, for this reason please check all spelling.

Our design team will work with you to ensure you are happy with your design, but it is your responsibility to carefully check and sign off the proof. When you are happy with the proof please email your signed proof approval form to design@stareditions.com to confirm you approve the proof. Only at this point will we will proceed to print your order.

Star Editions will print as per the latest agreed electronic/sampled proof and shall not be liable for any costs or inconvenience if future amends are required.

Orders

Orders must be signed by the customer which confirms acceptance of these Terms and Conditions.

Carriage

UK Mainland

Standard Delivery (48hr service)

Orders over £300 ex. VAT – Free of charge

All orders under £300 ex. VAT – £9.95

Goods on back order (from a previously unfulfilled order) are delivered free and we will endeavour to call prior to dispatch to check your requirements.

Non-UK Mainland

All non-UK Mainland addresses – exact carriage costs calculated and confirmed prior to shipping.

Delivery

SE will endeavour to meet agreed delivery dates/times and will make best efforts to notify customers in good time if these cannot be met. Any damaged, faulty or missing goods at the time of delivery must be reported in writing by email to orders@stareditions.com or fax to 01473 598020 within 5 days of receipt, otherwise no liability will be accepted. Every effort will be made by SE to deliver complete orders, however, when this is not possible part deliveries will be made unless instructed otherwise.

Returns and Cancelled Orders

All goods are supplied on fixed sale – we do not operate a "sale or return" policy. Goods must not be returned unless prior authorisation is obtained from the SE returns department.

In the event that goods are returned to our warehouse without quoting a valid Authorised Return Number they will be rejected. SE does not accept any liability towards shipping costs under these circumstances.

Risk and Title

Risk in the goods shall pass to the customer upon receipt.

SE retains title in the goods until such time as all monies owed in relation to the goods are paid in full.

Payment

Standard terms applicable to credit accounts (unless otherwise agreed in writing) are 30 days net.

SE subscribes to the Credit Protection Association and reserves the right to pass information to them concerning overdue accounts.

Our payment terms are strictly 30 days from date of invoice for credit accounts. All unpaid invoices over 30 days will be subject to a 3% interest charge, calculated on a daily basis until cleared payment is received. SE reserves the option of exercising their statutory right to claim interest and compensation for debt recovery costs under The Late Payment of Commercial Debts Regulations 2002 if not paid within agreed credit terms. First two orders are pro-forma. Credit card payments are accepted.